About USWHO WE ARE
In 2016, a group of passionate hoteliers and hospitality experts made a commitment to champion independent hoteliers. Together, they created NextGen, a New Jersey-based organization focused on helping independent hotel owners meet the highest quality standards, thereby achieving competitive excellence. Meet the NextGen team…
the executive team
Founder & CEO
Upendra has over 38 years of experience working with major hospitality brands in India and North America. Devoted to the idea of ‘hospitality’ as an opportunity to curate an experience, he has created and conducted numerous training programs on subjects such as Attitude Development, Management Development, and Wow Guest Experience. Upendra holds a degree in Hospitality Management and specializes in product development, operating systems, creating standard operating manuals, menu merchandising, event planning, developing marketing strategies and budgeting.
Vice President - Quality Assurance
During his career of over 35 years, Saravanan has worked in various Hotels and Resorts. He has done a Master of Business Administration(Human Resources) after three years of courses in Hotel Management. He specializes in Hotel Operations, Human Resources Management, and creating revenue through innovative management techniques, while consistently delivering a high standard of service and attention to detail to achieve desired results. Experienced in providing a positive environment for staff. Dedicated to building relationships with clients/guest groups based on mutual trust and respect toward company policies. Expertise in designing & implementing training programs for bringing keen customer focus, high energy level, and team spirit in the employees.Excellent communication, interpersonal, liaison, and problem-solving skills with the ability to work in a multi-cultural environments. Effective control of attrition level.
BETTY J. ‘BJ’ GEWIN
A US-based, seasoned service industry professional, Betty is an expert in the creation of Wow Customer Experiences, developing business plans, and setting in place sales strategies to increase efficiency and revenues. She has a proven track record of excellence in training and developing teams, developing job aids to ensure consistency, negotiating contracts, and administering vendor management.
Based out of UK, Parag is passionate about helping organizations, teams, and individuals improve their change-capability and agility. He has helped transform numerous business programs and projects across the hospitality and retail industries in India, USA, and UK. He is a certified assessor of the European Foundation for Quality Management (EFQM), and has designed, developed, and implemented a number of highly effective integrated quality management systems.
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